Business Analyst

Hybrid: Remote with optional office time in Johannesburg


Contract or Permanent

About Kandua

Kandua is a mission-driven tech startup. We build easy tools that empower people professionally. Tools that shorten the distance between having a skill and making a living from it. Our flagship product, Kandua.com, is South Africa’s #1 online home services marketplace: A seamlessly designed platform, that connects great home service providers to the people who need them, powered by pioneering technology and a passionate, talented team. We’ve made over R400 million in work opportunities and 100 000 jobs possible for vetted Pros – and we’re just getting started. Learn more about Kandua here.

Business Analysis at Kandua is varied, mission-critical, with unique challenges

Kandua has a remarkably expansive(and expanding!) set of products. All the way from a consumer marketplace, to quoting and invoicing software and fulfilment of insurance claims. You’ll dance between all of these product streams – turning our ambitious product roadmap into a reality. You stitch together insights from the team, the users, and our vast set of analytics  into deftly crafted new features & initiatives. You’ll carry this all the way into production, with tight collaboration with our A-team of engineers.

Job Duties and Responsibilities

As a Business Analyst at Kandua you will work closely with both the Product Manager and Data Lead to articulate business needs to the software development team and wider stakeholders. You will:

  • Identify detailed product requirements using a combination of elicitation techniques – running stakeholder workshops, competitor research, research interviews and data analysis etc.
  • Write world class requirements for how a product/ feature will work at a user story level.
  • Outline KPIs required to evaluate the success of a new product/ feature and work closely with the data lead to deliver this.
  • Create ‘As-Is’ and ‘To Be’ business process maps that enable new feature development.
  • Aggregate and analyse data from multiple sources and compile it into actionable and easy-to-understand insights and recommendations.
  • Business Process Mapping to formalise rapidly changing daily processes.
  • Work closely with the data lead to create data visualisations.

Qualifications and Skills

You will need to have:

  • Experience working with a software development team in an Agile environment.
  • An in-depth understanding of the process of digital discovery and delivery.
  • Digital workshopping experience with key stakeholders to elicit key requirements.
  • Exceptional user story writing and refinement skills: the ability to turn business requirements into actionable tasks.
  • Strong problem solving and critical thinking skills.
  • Excellent communication skills at all seniority levels and job types.

It would be preferable to have experience in the following areas:

  • Working knowledge of industry standard tools such as JIRA
  • Knowledge of data visualization software like Tableau and Google Data Studio
  • Experience using Google Analytics or Amplitude

Key Outcomes

Short Term:

  • Better detailed requirement specifications, for project cards.
  • Increased on-time deliveries, fewer product quality issues, higher ROI.
  • Better planned coordination activities, monitoring and management requirements throughout the project lifecycle.
  • Increase visibility into the link between tasks & outputs and the project’s desired beneficial effect.

Long Term:

  • Increase company revenue, average user spend and active user base.